Is there an age requirement allowed in the casino?
No, there is no age requirement to enter Turning Stone Resort Casino. While guests under 18 are not allowed to gamble, they are welcome to dine in our restaurants, relax in our hotel rooms, and so much more.
What is the age to gamble?
The age to gamble is 18 years old.
What are acceptable forms of ID?
Valid photo identification includes driver’s license, non-driver’s ID, passport or Oneida Nation Member ID.
Is there a lost and found?
Yes, you can contact us here about lost and found items.
Do you have gift cards?
Yes, gift cards can be purchased online or in person - learn more about gift cards. Slot Vouchers are also available for cash purchase at the Casino Cashier. This is a perfect gift for the slot player on your holiday list!
Is smoking allowed?
Smoking is only allowed inside Casino Blu and outside in dedicated smoking areas.
Where can I buy cigarettes?
You can buy value cigarettes by the carton at Smokin’ Kiosk and Smokin’ II (click here for a resort map). Learn more about the shoppes here.
How do I sign up for a rewards card?
Registering for a TS Rewards Card is quick, easy, and free! Simply present a valid photo ID at TS Guest Services and select a four digit PIN (personal identification number). Learn more about rewards here.
What is the legal gambling age for Turning Stone Resort Casino?
No person under the age of 18 is permitted on the gaming floor nor allowed to wager either directly or indirectly.
Are there prohibited items on the gaming floor?
Firearms or weapons of any kind are strictly prohibited on the gaming floor. Firearms and weapons are also strictly prohibited in all other areas of the resort unless permitted in writing by Turning Stone Resort Casino Security. The use of electronic devices for purposes of cheating or predicting the outcome of a bet is strictly prohibited.
Cell phones may not be used at any gaming table.
Photography and filming on the gaming floor is strictly prohibited.
Packages, including but not limited to backpacks, luggage and brief cases are strictly prohibited on the gaming floor. These items can be checked on at the Bell Desk located at The Tower Front Desk or the Coat Check. Guests who are excluded from any other Oneida Indian Nation Gaming facility are not permitted in any gaming areas of Turning Stone Resort Casino.
What promotions are happening today?
You can visit casino promotions to stay up to date on the latest promotions.
How can I learn to play table games?
You can find the rules and instructions for table games here.
Do you offer bingo?
Yes! Oneida Indian Nation High Stakes Bingo is rated number 3 in the World! It features the highest payouts around, newest state of the art bingo system technology, comfortable seating and the friendliest staff around. Learn more here.
How do I buy advanced bingo tickets?
Purchase tickets at Bingo Admissions. For more information about Bingo, call 800.771.7711 or the Bingo Hotline 800.782.1938.
How can I get a win/loss statement?
Win/Loss Statements can be downloaded at www.myturningstone.com or your can print and submit a Request for Win/Loss Statement.
Forms may be faxed to 315.361.8554 or mailed to:
Request for Win/Loss Statement
Players Services
5218 Patrick Road
Verona, NY 13478
A copy of your Driver's License is required. Please refer to the IRS for further information regarding Gambling and Income Expenses. Call 800.771.7711 for more information.
How do I sign up?
Registering for a TS Rewards Card is quick, easy, and free! Simply present a valid photo ID at TS Guest Services and select a four digit PIN (personal identification number).
How do I make transactions on my account?
Winnings: Present your winning voucher at a kiosk or the Casino Cashier to redeem your winnings.
How do I use my TS Rewards Card?
Insert your TS Rewards Card in the reader panel on any Slot Machine. For table games, present your card to the dealer to have your play rated prior to the start of your game.
What are points?
TS Rewards Points accrue on your TS Rewards Card as you play, and can be used to for retail, dining and accommodations purchases. 100 TS Rewards Points equal $1.00 for purchases.
How do I earn points?
Each time you use your TS Rewards Card for game play and purchases, you earn Points. You also earn Points when playing and making purchases at Turning Stone Resort Casino in Verona and YBR Casino & Sports Book in Chittenango, at SavOn Convenience stores, and Maple Leaf Market. Just show your TS Rewards Card to have you spending tracked.
Where can I redeem my points?
Points can be redeemed at any time from Resort outlets that allow points as a form of payment. Simply present your TS Rewards Card and a valid photo ID to purchase with your points.
Points can be used for any of the following services:
Dining, tournament entry, retail merchandise, TS Rewards Gallery merchandise (Turning Stone only), overnight accommodations (Turning Stone only), salon and spa services (Turning Stone only), Entertainment tickets for the Showroom and Event Center (Turning Stone only), admission to High Stakes Bingo (Turning Stone only), golf merchandise and Golf Dome (Turning Stone only), tennis (Turning Stone only), RV Camping, SavOn, and Maple Leaf Market.
Do rewards expire?
Your Points will not expire unless your account remains inactive for more than six months from the date you last used your TS Rewards Card.
How do I change my pin number?
You can go to TS Guest Services to change your pin. If they are closed you can go to the Cashier.
How do I check my point balance?
You may check your point balance on any slot machine, at TS Rewards kiosks that are conveniently located throughout the gaming floor and resort or online, at myturningstone.com.
What can I do if TS Guest Services is not open?
If you would like to sign up for a TS Rewards Card, please go to the Cashier located in the Casino.
If you need a reprint of your TS Rewards Card, please go to the Cashier or Table Game Pit area for assistance (Pit 1, 2 & 3).
If you need assistance with another issue, please go to the Cashier and your message will be relayed and tended to in the morning.
What are the rates to stay?
Check out the latest rates by booking here.
What time is check-in and check-out?
Check in time begins at 3:00pm and check out time is at 11:00am.
Are there irons and ironing boards in the rooms?
Yes, there are irons and ironing boards in the rooms
Are there hairdryers in the rooms?
Yes, there are hairdryers in the rooms
What are the pool hours?
The Lodge pool, hot tub open daily 6:00am - 10:00pm.
The Tower Fitness Club pool is open daily from 6:00am - 10:00pm.
The Brook Pool is open daily 10:00am - 6:00pm.
Is there a hot tub?
Yes, for the lodge guests only and there’s a hot tub at The Villages RV Park.
Do all rooms have a safe?
Yes, all rooms have a safe.
Are pets allowed?
Sandstone Hollow Inn is a pet friendly property and allows dogs. Please contact the property directly for restrictions and fees.
No pets allowed with the exception of service animals specifically trained to do work or perform tasks for people with disabilities at any other accommodations.
Do you offer any packages?
Yes! Make your visit more memorable with our exclusive package offers. Choose the package that’s right for you here.
When does the RV Park open/close for season?
The Villages RV Park is open seasonally, from May until October.
What is the cancellation policy?
Cancel 48 Hours Prior to arrival to avoid a penalty of one night's room and OIN tax.
Directions to Turning Stone?
Being centrally located gives your attendees a number of options:
Find detailed driving directions information and more on our Getting Here page.
- Air– Syracuse (SYR) International Airport is a 30-minute drive on I90.
- Train – Amtrak to Rome, NY, then taxi, ride share or Turning Stone Transportation services (see below)
- Turning Stone Transportation – please call 888.361.7958 for rates and availability
What size groups can Turning Stone accommodate?
Given our variety of venues and meeting spaces, we can accommodate small groups to events with up to 1500 attendees.
How much meeting space and break-out rooms do you have?
Our expansive resort offers 125,000 square feet of meeting space and 26 breakout rooms. Download our Facilities Guide for room details.
How many hotel rooms do you have?
From a luxurious all-suite Lodge to the high-rise Tower with breathtaking views to The Brook with its variety of room choices, Turning Stone offers 780+ guest rooms and suites. View a virtual walkthrough of our hotel rooms by visiting our Accommodations page.
What will my booking and planning process be like?
Your sales manager will work with you throughout the contract process. Once the contracting process is complete, a Convention Services Manager will become your exclusive point of contact to guide you through planning every detail of your event, including banquets, a/v, lodging, restaurant reservations, team building and more.
What can my group do when they are not in session?
Turning Stone is a tourist attraction in Upstate New York and is a destination all its own. Turning Stone has two 9-hole and three championship 18-hole golf courses. Two spas, 20+ onsite dining options, Tower Fitness Center, four nightlife venues, world-class entertainment and more.
Do I need to wear a face covering?
Face coverings are no longer required for guests and employees, regardless of vaccination status. Face coverings may be worn at each guest's and employee's discretion. We will closely monitor the regional spread of COVID-19 and recommendations for health and safety precautions.
If one of our attendees begins feeling ill onsite, how do you handle that?
We have EMTs on-site 24/7.
Do attendees have to cross the gaming floor to get to meetings, hotel rooms or dining?
No, the gaming floor is not the primary experience. Dining and meeting spaces are conveniently located around the perimeter of the resort.
Is smoking allowed?
Turning Stone has allowed guests regardless of vaccination status to resume smoking in Casino Blu. Golden Dragon will be smoke-free until further notice. Outside of Casino Blu, guests wishing to smoke may visit designated outdoor smoking areas.
How can I make a reservation?
You can make a reservation on OpenTable here.
What are the age restrictions?
There are no age restrictions in our dining areas. Everyone is welcome!
Is there a senior discount?
Yes, guests 55+ are eligible for discounts on food at Emeralds, Opals and the Food Hall between 7 a.m. and 9 a.m., and again 2 p.m. to 6 p.m. At Peach Blossom, Pino, Upstate Tavern, and Tin Rooster, Guests 55+ save on food between the hours of 4 p.m. and 6 p.m.
When and where is happy hour?
There’s Happy Hour at Upstate Tavern Sunday through Thursdays from 4:00pm - 6:00pm.
What’s the address?
Turning Stone Resort • Casino
5218 Patrick Rd
Verona, NY 13478
How far away is the airport?
Syracuse Hancock International Airport is 35 minutes, Albany International Airport is 1 hour and 42 minutes, and Greater Rochester International Airport is 1 hour and 52 minutes from Turning Stone Resort Casino. Check out the getting here page for more information.
Is there a shuttle from the airport?
No, but you can book an Uber, Lyft or Taxi from the airport from $75 - $100 each way.
How do I get to Turning Stone?
View directions here.
Do you have RV Parking?
Yes, the back parking lots can fit RVs.
Do you offer valet parking?
Yes, Valet parking is available for $6 at the Tower entrance (valet parking is complimentary for registered guests of the Tower, Brook and Lodge).
Are there electric vehicle charging stations?
Yes, get charged up for free! There are four stations: three in the parking lot by Shuttle Stop 1 and one on the second floor of the Parking Garage.
The e-charging stations are available for those with an existing Blink EV account or those who would like an e-charge through a guest account. A Guest Account Code may be obtained by using the Blink Mobile App or calling Blink at 888.998.BLINK (2546).
Please Note: Guest codes are good for 72 hours and for one session only.
How many bars are there?
There are 10 bars to visit! From finger lickin’ good BBQ and country line dancing at Tin Rooster, tasty pizza and classic rock n’ roll at The Gig to the sophisticated Turquoise Tiger and friendly Atrium Bar – there’s something for everyone. Visit Nightlife & Lounges to learn more!
What’s the beer of the month?
You can always find the beer and wine of the month on the Promotions page.
What kind of music is being played?
It depends on the venue. Country line dancing at Tin Rooster, classic rock n’ roll at The Gig to the sophisticated Turquoise Tiger and friendly Atrium Bar – there’s something for everyone!
Are you open on (insert holiday)?
Check the Sportsplex page for updated holiday hours.
How do I make a tee time?
You can book a tee time for Atunyote, Kaluhyat, and Shenendoah online here. Tee times are not required for Pleasant Knolls or Sandstone Hollow but you may call 315.748.4653 ahead to check the course status and make sure the course is not closed for a special event.
Can I bring my own clubs?
Yes, you can bring your own clubs.
Is food available on site?
Yes, there’s food at the clubhouse, click here to view the menu.
Do you offer beginner lessons?
Yes, we offer lessons! You can learn more on the Golf Academy page.
Can I purchase gift cards for Golf outlets?
Yes, gift cards can be ordered online or in person.
Should I book treatments ahead of time?
Yes, for reservations call 315.361.8200, schedule at the spa desk, or book online for sk<:n^: here and Áhsi' Day Spa here.
How early should I arrive for my spa service?
Please arrive no earlier than 1 hour prior to your scheduled spa service to check-in, shower, and change into spa attire. To ensure that all guests receive their full treatment, late arrivals will end at the scheduled time.
What do I wear for my spa service?
Complimentary use of our luxurious spa robes, slippers and lockers are provided for all spa treatment guests. Our staff is professionally trained in proper draping, designed to ensure modesty and comfort throughout the service for guests who prefer to fully undress for treatments. However, if you are more comfortable, you may wear undergarments for your treatment. The spa provides a luxurious array of personal care products for your complimentary use. Bring your bathing suit to relax in the co-ed mineral pool.
May I cancel or move my appointment?
We require 8 hours notice to cancel appointments. The full value of the service will be charged for cancellations made with less than 8 hours notice. No-show appointments will be charged the full value of the service.
Can I request specific therapists?
Yes! Please make your preferences for male or female therapists known at the time of booking your appointment.
